Updater Startup Utility

Report · Feb 02, 2019

If have just started getting this error message:

"UpdaterStartupUtility quit unexpectedly." I assume it is to do with automatic updating of Adobe Apps. Am I able to switch this off?

Report · Feb 03, 2019

uninstall everything cc including preferences, https://helpx.adobe.com/creative-cloud/help/uninstall-remove-app.html

then uninstall the cc desktop app, https://helpx.adobe.com/creative-cloud/help/uninstall-creative-cloud-desktop-app.html

clean your computer of cc files per http://www.adobe.com/support/contact/cscleanertool.html

restart your computer (don't skip this)

reinstall the cc desktop app, https://creative.adobe.com/products/creative-cloud.

if you're unable to install the cc desktop app at this stage, use an administrator account (solution 4 here, https://helpx.adobe.com/creative-cloud/kb/creative-cloud-missing-damaged.html)

use the desktop app to install your cc programs/trials

or

using a browser that allows popups and cookies, contact adobe support during pst business hours by clicking here and, when available, click 'chat', http://helpx.adobe.com/x-productkb/global/service-ccm.html

Report · Feb 11, 2019

Well, that's helpful . . . .

Report · Feb 11, 2019

I'm seeing this as well, on a Mac Pro running the current version of OS X Mojave.

It began appearing after the most recent CC update, a few days ago, and occurs roughly once a day.

That CC update was peculiar in another way -- after it auto-installed, it removed Photoshop CC and Lightroom CC from my list of installed apps and I had to manually re-install them.

Report · Feb 14, 2019

I have a similar problem running on an iMacPro/OS 10.14.3 running the latest everything Apple and Adobe. At start up I get a one time crash report "UpdaterStartupUtility quit unexpectedly". Sometimes the Creative Cloud App then loads anyway or sometimes I have to launch it myself. Otherwise everything seems normal and it doesn't happen again till I restart my computer. It's annoying more than anything else.

Report · Feb 22, 2019

Also getting this every, single, morning.

Is this being looked into or...?

Report · Feb 26, 2019

I just went through an online chat session with Nikhil regarding this problem, and we managed to resolve the issue. He has indicated that he will advise the forum staff on the appropriate steps so that they can be posted here.

Briefly, what we did was:
1) Remove Creative Cloud (but not the various Adobe apps themselves) and deleted some specific folders.2) Adjusted permissions on the Adobe subfolders in /Library/Application Support and ~/Library/Application Support, and assigned the broadened permissions to all items contained in those folders.

3) Ran the Adobe Creative Cloud Cleaner Tool.

4) Re-installed Creative Cloud.

Upon restart, the problem no longer occurred.

Report · Feb 26, 2019

Thanks very much for this. I'll keep an eye out for the posting by forum staff.

Report · Mar 04, 2019

Moving this discussion to the Installing, Updating, & Subscribing to Acrobat forum.

Report · Mar 05, 2019

>>Moving this discussion to the Installing, Updating, & Subscribing to Acrobat forum.

Why has this discussion been moved to an Acrobat-specific forum?
This is a general problem affecting all Creative Cloud users.
(Personally, I use CC only for Photoshop, Lightroom, and Bridge, and don't even have an Acrobat subscription.)

Report · Mar 05, 2019

Same for me. I don't have an Acrobat subscription nor do I use it.

Report · Mar 05, 2019

Robjc and Daveax you can find a related discussion at https://forums.adobe.com/message/10960330#10960330. I would recommend trying the solutions in message #5 of the discussion. If you continue to encounter errors then I would recommend working directly with our support team at Contact Customer Care so that any errors you are facing can be addressed.

Report · Mar 06, 2019

Neither message thread resolves this problem. And, although I haven't spent the time necessary to deal with Adobe direct tech support, after reading all posts, I feel it'd be a waste of time. Additionally, I can not remove every single version of every single app I have installed, as I have to occasionally use older versions (no longer available) for some video codecs that were removed in more recent versions, and some functionality in the old Dreamweaver.

Adobe needs to resolve this on their end. Too many people have had this problem, and continue to have this problem. The next CC updater should include a fix for this, instead of making users go through this with no resolution. I'll be posting to the bug fix/feature forum and post the link here.

Unfortunately, although I entered the complaint (under Creative Cloud as the selection), I can't see my open post to include the link, but this is what I said:

At least daily, if not more, I get the error that the "Updater Startup Utility Unexpectedly Quit". This happens at least every morning, although I do not shut down an restart my machine every night, It will also occur, seemingly randomly. There is a thread on the forums for this (https://forums.adobe.com/thread/2591180) that speaks to uninstalling, using the cleaner tool, reinstalling, having Adobe tech support come into the computers - only to find that users' problems begin again a day after the "fix". This is clearly a problem with the last CC updater, and needs to be fixed on the Adobe end, as every suggestion has been followed, and not resolved.

Please include a fix for this in your next CC update!

I suggest that we all post similar problem messages to the bug/feature request board at this address: Feature Request/Bug Report Form

Adobe Community Expert / Adobe Certified Instructor

Report · Mar 14, 2019

My issue started out fairly simply. Check box transparency was not "selectable." Advised to run the updater. Like some here, I have a number of active versions of paid license versions of Photoshop and a few other products, including a few versions of Acrobat used for various reasons. I am also a paid subscription user of Acrobat Pro DC as well as Photoshop CC. The idea of getting rid of everything and starting over was not acceptable.

I tried to run the updater. Repeat failure. Mac running 10.14.4 (Beta). Finally, a chat room visit brought me to a tech who seemed to be able to answer the questions I had with the answers that seemed right and so he took over my computer.

He moved through the different operations noted above as links to follow. He did remove one of my versions of Acrobat. Seems that a related file was causing a problem. When it was all over, I was left with Acrobat Pro 2017, not Acrobat Pro DC. And to this day, I have not been able to get an answer as to just what he did (seems evident), why, and how will this affect normal updates to Acrobat DC.

I did try to return to the chat option, but after being transferred a third time (and after waiting for a very long time to begin with) because each person who was supposed to be the right person stated that theirs was not the right department, I gave up and left for work.

Acrobat Pro 2017 seems, from all I can find at Adobe, to be a one-time purchase version. The factory-initiated changes were performed in November 2018. The product link in CC states that Acrobat Pro CC is installed and will open 2017 when selected from the CC menu. Other programs have received updates through the auto-update process - nothing at all for Acrobat 2017.

Suggestions?

Report · Mar 04, 2019

Sad follow-up to my 2/26 post: While the issue did not recur after my initial restart, it has begun to happen again -- once a day, at roughly the same time each day.

Report · Mar 11, 2019

DO NOT remove and reinstall everything. Its not just an Adobe problem, its happening with BBEdit as well and from the crash logs, its a problem with the certificate/digital signing. Apple will have to fix this issue. I'm seeing it on High Sierra as well.

Report · Mar 26, 2019

Same old Same old fro Adobe. All I've seen is they say it's news to them and they have moved this thread all over the place trying to bury it. No real suggestions on solving a problem that's been going on for months. I've tried many of the corrections on my side that were offered in the forums and they worked for a day and then back to the same issues.

This is why I've boycotted the CC. Not going to rent software! I've been an original owner of Adobe software since Illustrator 88, and yes that's 1988 and tens of thousands of dollars spent. That's why I will never give up my adobe creative suite 6.5 master collection. It's a stable as can be software suite for the most part.

I knew this was going to happen from day one when they wiped out their major competition of Macromedia and turned their backs on Mac users for the more lucrative PC users giving them the first releases of software.

This issue wasn't a problem 3 months ago when everything was working without a hitch.

It's real simple to fix. Backtrack to the version control when we started having issues. Delete the code you implemented or find a patch to correct it.

Just fix the damn thing so I don't have to see the crash report every time I boot my Mac up.

Report · Apr 08, 2019

On Power up sporadically my High Sierra on boot will NOT make it to the login screen and Kernel Panics. I must rebuild from command-R to get it to boot. ANYBODY at ADOBE seen this one? The machine currently in the APPLE shop and they want be to rebuild OS from SCRATCH!!!! . The crash log shows the following:

Process: UpdaterStartupUtility [527]

Path: /Applications/Utilities/Adobe Application Manager/*/UpdaterStartupUtility

Identifier: UpdaterStartupUtility

Version: 10.0.0.19 (10.0.0.19)

Code Type: X86-64 (Native)

Parent Process: ??? [1]

Responsible: UpdaterStartupUtility [527]

User ID: 501

Date/Time: 2019-04-01 09:47:36.087 -0400

OS Version: Mac OS X 10.13.6 (17G65)

Report Version: 12

Bridge OS Version: 3.0 (14Y664)

Anonymous UUID: 9FAD8607-E74F-6EFD-F64D-D66D16945600

Sleep/Wake UUID: AD216F7B-C0EF-4E9B-A92E-517BF1EE6EC1

Time Awake Since Boot: 36 seconds

System Integrity Protection: enabled

Crashed Thread: 0 Dispatch queue: com.apple.main-thread

Exception Type: EXC_BAD_ACCESS (SIGSEGV)

Exception Codes: KERN_INVALID_ADDRESS at 0x0000001ae28f6d48

Exception Note: EXC_CORPSE_NOTIFY

Termination Signal: Segmentation fault: 11

Termination Reason: Namespace SIGNAL, Code 0xb

Terminating Process: exc handler [0]

VM Region Summary:

ReadOnly portion of Libraries: Total=332.8M resident=0K(0%) swapped_out_or_unallocated=332.8M(100%)

Writable regions: Total=98.1M written=0K(0%) resident=0K(0%) swapped_out=0K(0%) unallocated=98.1M(100%)

VIRTUAL REGION

REGION TYPE SIZE COUNT (non-coalesced)

=========== ======= =======

Activity Tracing 256K 2

Dispatch continuations 16.0M 2

Kernel Alloc Once 8K 2

MALLOC 72.1M 14

MALLOC guard page 32K 9

STACK GUARD 56.0M 5

Stack 9752K 5

VM_ALLOCATE 4K 2

__DATA 21.7M 230

__FONT_DATA 4K 2

__LINKEDIT 192.9M 5

__TEXT 139.9M 230

__UNICODE 560K 2

shared memory 640K 7

=========== ======= =======

TOTAL 509.6M 503

System Profile:

Network Service: Thunderbolt FireWire, FireWire, fw1

Network Service: Wi-Fi, AirPort, en0

Boot Volume File System Type: apfs

Memory Module: BANK 0/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320

Memory Module: BANK 1/DIMM0, 8 GB, LPDDR3, 2133 MHz, 0x802C, 0x4D5435324C31473332443450472D30393320

USB Device: USB 3.0 Bus

USB Device: iBridge

Thunderbolt Bus: MacBook Pro, Apple Inc., 33.1

Model: MacBookPro14,3, BootROM 185.0.0.0.0, 4 processors, Intel Core i7, 3.1 GHz, 16 GB, SMC 2.45f0

Graphics: Radeon Pro 560, Radeon Pro 560, PCIe

Graphics: Intel HD Graphics 630, Intel HD Graphics 630, Built-In

AirPort: spairport_wireless_card_type_airport_extreme (0x14E4, 0x173), Broadcom BCM43xx 1.0 (7.77.37.31.1a9)

Bluetooth: Version 6.0.7f10, 3 services, 27 devices, 1 incoming serial ports

Report · Jun 18, 2019

I have the same issue. But I found that it happens every time my Wi-Fi router is off (and so I'm offline). Once macbook is able to connect to Internet during boot - the problem "disappears". It's not a solution, but if it will help you a little - that would be great.