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P: Camera feature gets stuck in portrait orientation even when rotated.

Community Beginner ,
Sep 23, 2022 Sep 23, 2022

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Hey folks, trying to navigate an issue where my phone display turns off with the pro camera in Lightroom pulled up  and when my phone is reopened the display is reduced to the size it would be if the phone was being held portrait. This persisted even when rotated, after closing and reopening the app. I was able to reset the issue by redownloading the app for a short period before the issue reoccurred. Pleas asssist with any advice on how to resolve. I love the pro camera feature. It provides a lot of basic control over the cameras in an iPhone. 

Thank You!

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iOS: iPhone

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correct answers 1 Correct answer

Adobe Employee , Sep 26, 2022 Sep 26, 2022

Thanks for taking the time to contact us about this.  We are already aware of the issue and investigating a solution.  I converted your post to a bug for tracking.

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correct answers 1 Pinned Reply

Adobe Employee , Oct 18, 2022 Oct 18, 2022

Greetings,

 

Updates to Adobe Photography Products were released today and contain a fix for this issue. Please refresh your Adobe Creative Cloud App ([Ctrl/Cmd]+[Alt/Opt]+[ R ]) and download the updated version “.0”. 

 

Thank you for your patience. 

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2 Comments
Adobe Employee ,
Sep 26, 2022 Sep 26, 2022

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Thanks for taking the time to contact us about this.  We are already aware of the issue and investigating a solution.  I converted your post to a bug for tracking.

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Adobe Employee ,
Oct 18, 2022 Oct 18, 2022

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Greetings,

 

Updates to Adobe Photography Products were released today and contain a fix for this issue. Please refresh your Adobe Creative Cloud App ([Ctrl/Cmd]+[Alt/Opt]+[ R ]) and download the updated version “.0”. 

 

Thank you for your patience. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products
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