P: Lightroom Classic 12.4 Crashing (8495686)

[dan753722]

I can confirm This is happening to me since I updated to 12.4 just half an hour ago. Now I can no longer launch lightroom classic. Please help. I've sent crash report with my email address. Let me know if you cannot find it.

[Rikk Flohr: Photography]

I've located your crash report and logged a bug. 

[Mark25412693sjnr]

We have a school using this product and it now no longer works on all our macs, I'm hoping this gets fixed soon.

[Rikk Flohr: Photography]

Engineering is advising that this Windows crash can be mitigated by doing a complete uninstall and reinstall. 

Clean Lightroom Install Procedure

Close Lightroom

Restart the computer

Use the Adobe Creative Cloud App to uninstall Lightroom

Restart the computer

Install Lightroom via the Creative Cloud App without launching any other programs.

Restart the computer

Launch Lightroom

Wait 5 minutes

[Smit K]

Lightroom Classic needs Windows Media Feature Pack to launch.

Here's how to install the Media Feature Pack on Windows 10 N and Windows 11 N:

•   Windows 10 N:  Select the Start button, then select Settings > Apps > Apps & features > Optional features > Add a feature.  Then locate the Media Feature Pack in the list of available optional features.
•   Windows 11 N:  Select the Start button, then select Settings > Apps > Optional features.  Select View features next to Add an optional feature, and then select the Media Feature Pack in the list of available optional features.

Note: You will not be prompted to restart your computer, but you must restart in order to successfully complete installation of the Media Feature Pack.

For more details on Windows Media Feature Pack, click here

[Artyom31442534gt1y]

So been having this issue since 12.4 launched. !2.3 works just fine never issues etc. As soon as i install 12.4 it wont boot. Just nothing. I tired the past suggestions here and so far nothing has helped. Lightroom cloud just doest boot, says there is an issue as to send a report. Have been sending crash reports since 12.4 came out for both. NO help from adobe. Running windows 10-64bit latest standard update. Hardware is a little old but that should matter still 2016 pc parts. 

thanks everyone

[Rikk Flohr: Photography]

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s? 

[Artyom31442534gt1y]

Sent 2 reports under this email last night to adobe. Plus a few before.So
not sure where they could be going. Happy to send some more now. There is
no dialog just fails to boot

[Rikk Flohr: Photography]

If you are sending reports, they are not arriving. The next time you see a crash dialog, take a screenshot before you are ready to send it in and then post the screenshot here.  Thanks

[Artyom31442534gt1y]

Have sent reports again for lightroom cloud based and am updating back to 12.4 to send report for classic. the dialog is pages long so hopefully it came through as this would be tons of screenshots. Have attached the beginning of the report for cloud lightroom. Update 12.4 no longer loads or provides a box to send a report, however it shows a task in task manager. 

[Rikk Flohr: Photography]

Windows 10 N is the clue here: 
Have you followed the steps here: https://helpx.adobe.com/x-productkb/global/unable-to-launch-adobe-applications-on-windows---error-vc... 

[Artyom31442534gt1y]

Just did no difference to before

[Rikk Flohr: Photography]

Clean reinstall of both Lightroom and Classic is the next recommendation:

Clean Lightroom Install Procedure

Close Lightroom

Restart the computer

Use the Adobe Creative Cloud App to uninstall Lightroom

Restart the computer

Install Lightroom via the Creative Cloud App without launching any other programs.

Restart the computer

Launch Lightroom

Wait 5 minutes

[Artyom31442534gt1y]

No difference same as before report auto sends

[Rikk Flohr: Photography]

The dialog you are showing is not the Adobe Crash Reporter dialog but I can see the dialog under your window on top. Can you close that window and screenshot or does it go away. 

Also, for both Lightroom clients, Please go to Help>System Info… and provide us the exact installed version number of your software. 

[Artyom31442534gt1y]

That box is empty there is nothing in the crash report.
Lightroom classic 12.4 lightroom cloud 6.4

[mpluzier]

I'm having the same problem on my mac this morning.  It opens then crashes.  the report says it doesn't see a problem.  I sent the report to you with my email.

[Rikk Flohr: Photography]

Have you installed the Windows 10 Media Pack? https://www.microsoft.com/en-us/software-download/mediafeaturepack

[Artyom31442534gt1y]

No i have not. I want to repeat that 12.3 lightroom classic works. 12.4
doesnt. That the main issue here for me

[Rikk Flohr: Photography]

@Artyom31442534gt1y  You have three options:

1.  Revert to 12.3
2.  Install the Media Pack as recommended
3.  Wait for 12.5 to be released. 
   
   Any of those three will work. If you need 12.4 and you need to be running today, I would recommend #2. 

[Artyom31442534gt1y]

I have downloaded the media pack will update soon on progress. That link
doesnt take you to the appropriate media pack. Its not 2019.

[Rikk Flohr: Photography]

Greetings all,

Updates for the Adobe Photography Products have been released.  The August 2023 updates contain a fix for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

Thank you for your patience.